Accessibility Statement

Accessibility Statement

We aim to extend genuine hospitality to all guests and visitors of our resort. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay.

We set high quality standards for accessibility and constantly strive to ensure we are in compliance with applicable laws and guidelines. Our team includes professionals who are dedicated to making your experiences the best they can be. To that end, we take the following measures to ensure accessibility of our website:

  • Integrate accessibility into our procurement practices.
  • Provide accessibility training for our staff.
  • Include people with disabilities in our design and compliance efforts.

If you encounter problems learning about our hotel or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you.

We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at jwturnberry.com

To ensure this, JW Marriott Miami Turnberry Resort & Spa complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly.

We have tested our hotel's website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard.

If you have questions or concerns, or would like to report an issue related to the accessibility features of our website, please contact us at marketingpr@fbdev.com.

You can learn more about W3C's Web Accessibility Initiative (WAI) HERE.
In addition, our full site was tested using SiteImprove, a third party authority in web accessibility. The website is routinely tested to ensure that any new or newly edited content conforms with the most up-to-date accessibility guidelines, as reported by the SiteImprove tool.

Browser Help

Optimize the way you view your web browser. If you are experiencing difficulty reading the JW Marriott Miami Turnberry Resort & Spa website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page:
Find out more about the accessibility features of these leading Internet Browsers through the links below:

Hotel Website Accessibility Features
The website for JW Marriott Miami Turnberry Resort & Spa was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements:

  • Navigation Shortcuts
    To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link.
  • Structured, Semantic Markup
    HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group. Please see our sitemap for easy navigation at: https://www.jwturnberry.com/sitemap.
  • Images Visibility
    All content images include descriptive ALT attributes.

Standards Compliance

The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following free tools and services are available to assist you with viewing and interacting with our hotel website:
  • Click here for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click here for Web Page Backward Compatibility Viewer, a tool for viewing web pages without a variety of modern browser features.
  • Click here for Lynx, a free text-only web browser.

Property Accessibility

The JW Marriott Miami Turnberry Resort & Spa is committed to providing outstanding service to all of our guests and offer full ADA-compliance in accordance with the Americans with Disabilities Act.

  • Main entrance is accessible
  • Pathway to registration desk is accessible
  • Registration desk is accessible
  • All buildings have elevators
  • Route to accessible guest rooms is accessible
  • Accessible guest rooms have a 32 inch wide opening
  • Transfer shower
  • Roll-in shower
  • Shower seat
  • Adjustable height hand-held shower wand
  • Closed-caption TV
  • Restaurants and lounges are all accessible
  • Spa entrance is accessible
  • Fitness center entrance is accessible
  • Pool entrances are all accessible
  • Self-operating lifts or sloped entry are available for all pools
  • Meeting spaces are all accessible
  • Business center entrance is accessible
  • Service animals allowed for persons with disabilities

For more information please call the front desk 305.932.6200

Rooms & Suites Accessibility

  • Resort View King Access w/ Transfer Shower (GENR) - Room #s: 2201, 2401, 2501, 2601, 2701
  • Golf View Hearing Access (VGOL) - Room #'s: 2115, 2215, 2315, 2415, 2515, 2615, 2715
  • Golf View King Roll In Shower (VGOL) - Room #'s: 2109
  • Golf View 2 Queens Hearing Access (DLUX) - Room #'s: 2114, 2214, 2314, 2414, 2514, 2614, 2714
  • Ocean View 2 Queen Roll In Shower (EQNN) - Room #s: 21217, 21417, 21517, 21620, 21710
  • Junior Suite King Roll In Shower (GOLF) - Room #'s: 1210, 1211, 1310, 1311, 1410, 1411, 4109, 4110
  • Junior Suite 2 Queens Transfer Shower (DBDB) - Room #'s: 4107, 4108
  • One Bedroom Suite King Transfer Shower (ONBT) - Room #: 4115
  • One Bedroom Suite Ocean King Hearing Access (QUTW) - Room #: 21216
  • Two Bedroom Suite Roll In Shower (OBAP) - Room #: 1201
  • Presidential Suite Hearing Access (RYST) - Room #: 21618
  • Two Bedroom Penthouse Hearing Access - Room #: 21712
For more information please call the front desk 305.932.6200